It has come to our attention that some users who opted-in to the Subscription payment model when purchasing their GigRower membership in 2022 are receiving notifications regarding their auto-renewal.
At the point of rolling out our GigRower memberships last year, we had not enabled the JustGo platform with direct debit payments via GoCardless, therefore for those who opted for the Subscription model between June and October 2022 will not have their memberships auto-renewed, contrary to the email notice.
We apologise for any confusion caused and have since temporarily disabled this email reminder and encourage users to manually renew their GigRower memberships if they initially registered between these dates.
To do so, just log into JustGo, head to your Profile and hit Membership:
Once the GigRower membership is selected, scroll down to complete the form and specify your preferred payment model, either Subscription or One-Off.
If you wish to change your preferred payment model from Subscription to One-Off, or vice versa, just head to the menu and hit the Finance tile and under Subscription Summary, you can cancel the subscription. If you wish to change your preferred payment model to a Subscription, you can do this at the point of renewal as shown in the first image above.